Frequently Asked Questions

INGREDIENTS

ARE GRR GRRL COSMETICS PRODUCTS VEGAN?

Yes….ALL OF THEM!!!!!!!!!!!

 

ARE GRR GRRL COSMETICS PRODUCTS GLUTEN FREE?

To the best of our knowledge our products never eat Gluten and generally prefer a Vegan lifestyle.  Just Kidding our products are gluten-free based on the information provided by our raw materials suppliers.

 

DO GRR GRRL COSMETICS PRODUCTS HAVE NUTS IN THEM?

We cannot guarantee that our products are completely free of nuts as it pertains to those with a nut allergy. 

DO GRR GRRL COSMETICS PRODUCTS CONTAIN PARABENS?

Nope

 

PROS

I AM A MAKEUP ARTIST. IS THERE A GRR GRRL COSMETICS PRO MEMBERSHIP PROGRAM AND HOW CAN I BECOME A MEMBER?

I was a Makeup artist for many years and yes Grrl I want to hook you up.  On our webpage click on the PRO page and apply and let’s work together.  GRR GRRL COSMETICS has the right to decline the order and cancel the account.

HOW LONG DOES MY PRO MEMBERSHIP LAST AND HOW DO I RENEW IT?

GRR GRRL PRO is valid for 2 years and can be renewed at the GrrGrrlCosmetics.com

WHAT ARE THE GRR GRRL COSMETICS PRO MEMBER BENEFITS?

It is a secret for my fellow industry professionals, but it is worth it.  Join up now and I guarantee to hook you up. 

HOW CAN I RETAIL GRR GRRL COSMETICS PRODUCTS OR BECOME A DISTRIBUTOR?

At this time, we are looking for retailers and distributors so feel free to contact us and we can go from there.  If you are interested in joining our team and becoming an affiliate, please refer to our affiliate program links.   

 

INFLUENCERS!

HOW CAN I RECEIVE PRODUCT SPONSORSHIP FOR REVIEWING PRODUCTS ON MY BLOG/VLOG?

We review blogger/vlogger requests on a case-by-case basis. Please contact our PR team directly at info@GrrGrrlCosmetics.com (Subject Line: Influencer) and explain why, what and how you would like to work with us.

 

 

AFFILIATES!

HOW DO I USE MY AFFILIATE DISCOUNTS ON GRRGRRLCOSMETICS.COM?

When you register for an Affiliate account all information pertaining to discounts and discount options for your Affiliate program will be emailed to you. 

ACCOUNT INFO

WHO CAN SEE THE INFORMATION THAT I PROVIDE TO GRR GRRL COSMETICS?

Please refer to our Privacy Policy

WHAT INFORMATION CAN I SAVE IN MY ACCOUNT?

As a registered user of the website, you can save shipping, billing and credit card information. Credit card numbers are saved via Chase Paymentech (our credit card processing company) and only appear on the site in the form of xxx-xxxx-xxx. You can remove your collected information at any time.

HOW DO I ACCESS MY INFORMATION?

Click "Sign In" at the top right-hand corner of the page and enter your first name, last name, email, and password in the pop-up window that will appear. By registering on the site, you will be able to view your order history, rate and review products, and create a personalized list of favorites. For more assistance, please contact our Customer Service.

WHAT SHOULD I DO IF I HAVE FORGOTTEN MY ACCOUNT PASSWORD?

Please click on the "Sign In" button at the top right-hand corner of the page and click on "Help! I forgot my password" in the pop-up window that will appear. You will then be prompted to enter your email address and begin the password recovery process. For more information or help, please contact your local Customer Service.

 

CAN I EDIT MY INFORMATION?

You can edit your personal and account information as and when you want. Simply "Sign In" to your account at the top right-hand corner of the page and enter your email and password in the pop-up window that will appear. Then click on "My Account" at the top right-hand corner of the page where you will be able to see and edit your personal information.

 

CAN I CLOSE MY ACCOUNT?

If you wish to close your account, please contact us.

 

SHIPPING

DO YOU ACCEPT INTERNATIONAL ORDERS?

We do accept international orders, but any fees or customs related issues are at the expense of the customer.  Any delays in shipping due to customs or incorrect shipping information will be at the customer’s expense. 

 

DO YOU SHIP TO PO BOXES?

Yes, we do through USPS.  If the address and PO Box shows up in the USPS shipping database, we will be able to ship to you.

 

DO YOU SHIP TO HAWAII, ALASKA, AND PUERTO RICO?

Absolutely as we are based in Hawaii.   Aloha and Mahalo.

 

WHAT IF I PLACE AN ORDER AND THE ITEMS ARE OUT OF STOCK?

The item will automatically be removed from you order. You will not be charged for this item.

 

PROMO/COUPONS

HOW DO I USE A PROMO/COUPON CODE?

To redeem a promo/coupon code, simply enter your code in the text box marked “a promo/coupon code” on the payment options section of the checkout process. Promotional offers with no codes required will be applied to the order if the order meets the requirements of eligibility. When a code is accepted, it will be displayed on the order review/summary page. Important note: One (1) promo/offer code may be used per order. This may include automatic offer codes. Promotional offers and discounts may not be applied to Pro (Grr Grrl Affiliate) orders.

 

HOW MANY PROMO/COUPON CODES CAN BE USED PER ORDER?

One (1) promo/offer code may be used per order. This may include automatic offer codes. Promotional offers and discounts may not be applied to (Grr Grrl Affiliate) orders.

 

 

PAYMENTS

WHAT PAYMENT IS ACCEPTED ON GRRGRRLCOSMETICS.COM?

At GrrGrrlCosmetics.com, we accept the following credit cards for payment: VISA, Mastercard, and American Express. All orders may be subject to review and approval by our customer service team.

 

WHAT IS A PAYMENT AUTHORIZATION HOLD FOR AN ONLINE ORDER?

When an order is placed, your issuing bank will place a temporary hold to reserve funds equivalent to your pending purchase amount. This hold will be released automatically once your order has shipped, and payment is authorized. For more information about the authorization hold time frame, we recommend contacting your bank or credit card company.

 

WHAT OCCURS TO THE PAYMENT AUTHORIZATION HOLD IF MY ORDER IS CANCELED?

When an order is unsuccessful or payment is canceled, the authorization hold is automatically released. The expiration time frame (typically 5-7 business days) is set by the issuing bank for your payment card. For further details on the removal of authorization holds, please contact your issuing bank or credit card company.

 

 

ORDERS

HOW CAN I TRACK MY ORDER?

If you are a registered user on GRRGRRLCOSMETICS.COM, you can track your order. Sign into the website, click ‘My Account’ then ‘Order History’ and search for your order. After the order has shipped, your tracking number, if available, will be displayed. You may click on the tracking number to view the delivery status of your order via the shipper’s website.

 

CAN I EDIT OR CANCEL MY ORDER ONCE IT HAS BEEN PLACED?

Unfortunately, no. Once an order has been placed, and you have received your confirmation email, we are unable to edit or cancel your order. Once an order has begun processing, any changes must be initiated and facilitated via return. Please reference our return policy.

 

WHAT IS YOUR RETURN POLICY?

Please reference our return policy.

 

DAMAGED AND DEFECTIVE PRODUCTS

When your GRRGRRLCOSMETICS.COM order arrives, please inspect the package for any damage or defects. It is normal for the shipping package to show some wear, however, if you think a product in your shipment is damaged or defective, please contact us immediately using our contact form or email us at GrrGrrlCosmetics@gmail.com.  Please provide the order number along with your email address and phone number for fastest service. To ensure prompt resolution, please keep the original shipping package and the damaged or defective product for inspection. If, after having examined the product, we confirm that it is damaged or defective, we will provide you instructions for returning the damaged or defective product to us at our expense and issue a refund or exchange. Your original shipping and handling charges will not be refunded. However, any replacement for a damaged or defective product will be shipped to you free of charge.

 



OTHER QUESTIONS

DOES GRRGRRLCOSMETICS.COM HAVE A MAXIMUM PURCHASE POLICY?

We must limit orders to four (4) of any single items.  If you need or desire more of our products or if you are interested in carrying our brand in your store, please email us at GrrGrrlCosmetics@gmail.com

 

DOES GRR GRRL COSMETICS PROVIDE PUBLIC MAKEUP LESSONS?

We offer interactive and personalized makeup lessons at GRR GRRL through Youtube.  Our channel offers many tips and tricks on makeup and cosmetic use and application. For more information Contact Us.

 

HOW CAN I GET PRODUCT SAMPLES?

We currently do not mail out samples by request. If you are a Makeup Professional then please sign up under our Pros page and we can send you some samples once you register.

 

I CANNOT FIND MY FAVORITE GRR GRRL COSMETICS PRODUCT ANYMORE. WHY IS THAT?

We apologize if you are no longer able to find your favorite product. On occasion we must discontinue products in order to make room for new launches, as well as ensure that our offerings feature the latest ingredients and technology. For more information, please contact our Customer Service.

 

I HAVE A QUESTION CONCERNING PRODUCT INGREDIENTS.

If your question concerns a specific product, you have all the ingredients listed on the product packaging.

 

DO GRR GRRL COSMETICS PRODUCTS CONTAIN HEAVY METALS?

At GRR GRRL COSMETICS, we do not add heavy metals, including lead, to our products. Additionally, trace elements of heavy metals are carefully checked in all raw materials to comply with strict regulations in the country in which they are sold and ensure maximum product safety for consumers.